Privacy Policy

Effective Date: September 8, 2025

Valentina Makeup respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you when you visit valentinamakeup.net, make a purchase, create an account, subscribe to marketing communications, or contact us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal and Contact Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Billing and shipping addresses
  • Account login information
  • Messages, inquiries, and customer-service communications

Order and Transaction Information

When you make a purchase, we may collect:

  • Products ordered
  • Order value and currency
  • Delivery method
  • Order status
  • Discount or coupon information
  • Payment status
  • Returns, refunds, and customer-service history

Payments may be processed by third-party payment providers. We generally do not receive or store your complete payment-card information.

Technical and Usage Information

When you use our website, certain information may be collected automatically, including:

  • IP address
  • Browser and device type
  • Operating system
  • Pages visited
  • Date and time of access
  • Referring website
  • General location information
  • Website interactions and technical logs

Cookies and Similar Technologies

We may use necessary, preference, analytics, and marketing cookies to operate the website, remember your choices, understand website usage, and improve our services.

Where required, non-essential cookies will be used only after you provide consent. You can manage cookies through the cookie banner or your browser settings.

2. How We Use Your Information

We may use personal information to:

  • Process, confirm, and deliver orders
  • Manage payments, cancellations, returns, and refunds
  • Create and manage customer accounts
  • Communicate with you about orders or customer-service requests
  • Prevent fraud, abuse, and security incidents
  • Maintain and improve our website and services
  • Analyze website performance and customer experience
  • Send newsletters and promotional communications when you have opted in
  • Comply with legal, accounting, tax, and regulatory obligations
  • Establish, exercise, or defend legal claims

3. How We Share Information

We do not sell or rent your personal information.

We may share information only when reasonably necessary with:

  • Payment processors
  • Shipping, postal, and courier companies
  • Website hosting and technical-service providers
  • Email, marketing, analytics, and customer-support providers
  • Professional advisers, including accountants or legal advisers
  • Government, law-enforcement, regulatory, or judicial authorities when required by law
  • A buyer, successor, or relevant adviser in connection with a merger, acquisition, restructuring, or sale of the business

Service providers are permitted to use information only for the services they provide or as otherwise allowed by law.

4. Legal Grounds for Processing

Depending on your location and the circumstances, we may process personal information because:

  • It is necessary to perform a contract with you, including processing and delivering an order;
  • You have provided consent;
  • It is necessary to comply with a legal obligation; or
  • We have a legitimate business interest, such as securing and improving our website, preventing fraud, or providing customer support, where that interest is not overridden by your rights.

You may withdraw consent at any time, although this will not affect processing completed before the withdrawal.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, providing customer support, maintaining business and transaction records, preventing fraud, resolving disputes, and complying with legal, tax, accounting, or regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

6. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

Some service providers involved in hosting, payments, analytics, communications, or shipping may process information in countries other than the country in which you live.

Where required, we take reasonable steps to ensure that appropriate protections are used for international transfers of personal information.

8. Your Privacy Rights

Depending on the laws that apply to you, you may have the right to:

  • Request access to personal information held about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of certain personal information
  • Object to or restrict certain processing
  • Withdraw consent
  • Request a portable copy of certain information
  • Opt out of marketing communications
  • Submit a complaint to an applicable data-protection authority

These rights may be subject to legal limitations and verification of your identity.

To submit a privacy request, contact us at [email protected].

You can unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.

9. Children’s Privacy

Our website and products are not directed to children who are not legally permitted to make purchases independently. We do not knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided us with personal information improperly, please contact us so we can review and, where appropriate, delete it.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We do not control and are not responsible for the privacy or security practices of those third parties. We recommend reviewing their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will update the Effective Date at the top of this page.

We encourage you to review this Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact:

Valentina Makeup

Email: [email protected]
Phone: +970 593 919 300